A quick note – I wrote this item before the lock-down that we are all experiencing. I think that some of the things I mention might be interesting for us all to consider. I have therefore made additions in italics since we have all been spending more time in our homes.
I’ve been fortunate to have a bit of time recently. I have been lucky to have had the time to consider what I have learned so far from working life. I have been thinking, as well as adding to my knowledge. Reading, and re-reading some great books and ideas. Re-discovering that the greatest gift society gives us is the ability to read, if only I had seized more of the opportunities to do so over the last 30 years.
In addition to improving my knowledge the biggest confirmation that I have come to (clarifying what I expected to be the case) is that I am master of my life. Everything has been my responsibility; my agency is the most significant in my life. This is really empowering. We have the power to change anything in our lives. The past is not the future, whatever we can perceive we make it so.
I have been thinking that perception is the key for most of the things that happen to us. How we perceive, how we are perceived. Perception seems to me to be heavily influenced by communication. How, and what, we communicate is a fundamental foundation for success. Important to all this is how we model the human world we live in. This is built upon a foundation of the data we allow into our minds. This data is both immediate – what we sense at the moment from our surroundings; people, words, actions; and what data we imbibe that is transmitted across time, i.e. what we read, what we watch and listen to in our spare time, along with courses we take. How we assimilate these things is also important. I have recently been reminded of the influence that Maslow’s Hierarchy of Needs has played in how I have worked in the world to date; also the idea (I think I get this from Covey) of a Prism distorting how you perceive truth/facts/data, and how prisms affect how we process truth. I have recently been thinking that there are things such as “Universal Truths”, that seem to be common across human endeavours.
It also seems to me that balance is a very important concept, the idea of constantly weighing up options and then charting a best course, and that there is no one constant course/balance to strike. That we always need to be vigilant for changes in our environments that alter balance. In this sense balance is constantly wavering like the pole of the Tightrope Walker. Wobbling isn’t the concern, staying on the rope and continuing forward is.
Additionally, our model of our world needs to be dynamic, allowing for constant movement. Embracing of change and allowing for the unknown, that which surprises, and error, and, as Kipling would say; coping with these imposters just the same. There is something to be learned from all our experiences. We should grow as individuals from every one of them.
I have started to notice how I do things. When I am looking to recruit someone, I do the thing I have done when picking a player to play in a side I’ve captained. I look for Character. Character in the popular sense is synonymous with being funny, exuberant, loud. What I look for is how the individual holds themselves together. How they hold their, Openness, Conscientiousness, Extroversion, Agreeableness, Neuroticism, together, and judging how they may do so in trying situations. I have been strongly thinking for some time that it’s not the scores in, nor the combinations across scores in each personality category, but how the individual holds them together. I also feel that it is important to bring individuals onboard, not only for the box they need to occupy now (the role they will fulfil now), but also for their future potential.
I love sport, in particular, I have always been drawn to team sports where, for example, the captain is required to make decisions during the game. Unsurprisingly therefore I am a big fan of Rugby and Cricket. Maybe they resonate with my character most, where I expect in my life to take responsibility for the decisions I make, take questioning as an opportunity to explain and, even when I’m wrong, taking it as an opportunity to learn. I think it is very significant that sportspeople constantly say they learn more from failure than success. To illustrate my character (to explain why I like the leadership/responsibility element of these sports) even as a five-year-old I thought that a team needed a leader.
I learnt my football in Germany. My father was in the forces, so I played with other British kids in a team that played local German youth sides. One day the coach sat us all down to speak to us. It was clearly an important conversation and I sat in anticipation of what he was to say.
He began, “Now boys,”…… Ok I thought, this looks really important, “if we are going to have proper football team”, my hand shot up, because of course we needed a captain, someone to be up front, encouraging everyone to win, to play harder……”we need a”, I stretched higher…… “Goalkeeper.” Now I didn’t want to look foolish, so I stubbornly kept my hand up. I therefore said when asked, yes – that I would be the goalkeeper. I was a miserable goalkeeper; I must be honest. I wasn’t good enough; I nightmarishly remember letting in 8 goals in one game! A lesson in listening before acting if ever there was one!
I have always been interested in the nature of leadership and teams, which is why I love history. History is the greatest telling of the greatest leaders and teams through time. My reading of history has led me to believe that just as Sun Tzu has been used by business, that a wider understanding of warfare as a human endeavour can give insights for how we organise ourselves, and act, in the business world. Leadership in a military context has been galvanised over many centuries, as being success critical, the more so because human life is at stake. By extending theories, in this instance Leadership, to the extreme helps you validate what you are looking to do. Understanding warfare has wider value for business as well as other human activities, it being an extreme (deadly) form of human activity.
Leaders such as Field Marshals, Wavell and Slim, and Admiral Cunningham constantly refer to the physical capacity of their staff to do their work. There comes across a feeling that they understood what their people were capable of doing in a day. Compare that experience you may have had of managers taking time to understood that capacities have been reached. By the time a capacity need is recognised damage has already been done, and still the business needs to wait for the recruitment process to work it’s course. Recruitment might be truncated resulting in a less than optimal person being found to fill a gap, rather than a person well suited to the needs of the business. Let alone a person that can grow as the business grows. I have always believed that there needs to be 100% achievement of targets at 80% effort. This capacity allows for long term work and short term bursts of 100% effort when rarely required.
I enjoyed watched the England Rugby team’s documentary about the 2003 World Cup. I love Martin Johnson’s dictum, “Getting everyone’s noses pointing in the right direction”. It felt similar to the military “maintenance of aim” tenet. Perhaps, to misappropriate Clausewitz, sport is “War” through other means? Thinking about this has wider implications for business. Are you confident that the methods you have chosen are sound? Do you know what you should be doing? Are you confident enough to stay the course, maintain aim, and keep everyone’s noses pointed in the same direction?
I am often interested in what a person is reading. I sometimes ask this as part of an interview. There is something very important to reading long form discussions, fiction included. There is some evidence that people who read fiction have more empathy than those who only read non-fiction. I have taken an awful lot from authors like David Gemmell, Bernard Cornwell, Frank Herbert, Asimov, Tolkien, to name a few to illustrate. In fiction writers are communicating ideas that are born out of their foundational education, reading, as well as their own understanding of the world. Although there are story archetypes, if you understand them, they bring a whole new dimension and pleasure to our own understanding of the stories. If you start to understand archetypes you have a chance of perceiving, all be it opaquely, underlying truths that might help your interaction with others consequently improving your performance at work. The bottom line is read books and bring what you have learned with you.
After 30 years of work, nearly 20 of them with leadership responsibility it has been time to heed Plato – it has been time to examine my work life. Over this year I have been surprised to find that I have learnt things that others already knew. I have been acting in ways that agree, for example, with Lean Six Sigma, and many modes of thought that for example, John Lewis Gaddis brings together in On Grand Strategy, Marcus Aurelius in his Meditations and many more. Finding resonance in what I have been educating and re-educating myself is helping me clarify what my work experience has been all about and will help me move forward with a sounder foundation of being.
This enforced opportunity to spend even more time with books affords us all the chance to come out of isolation, stronger than when we went in. I for one am going to try and seize the days ahead.